Return & Refund Policy

At BYSONS, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

14-Day Returns

We offer a 14-day return policy, meaning you have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Be returned in its original packaging with all accessories included.
• Be accompanied by proof of purchase or your order number.

How to Start a Return

To request a return, please contact us at:

Email: support@bysons.store

Please include your order number and the reason for your return.

Once your request has been approved, we'll provide instructions on how and where to return your item.

Returns sent without prior authorisation may not be accepted.

Return Shipping

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.

We recommend using a tracked shipping service, as BYSONS cannot be responsible for returns lost in transit.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, faulty, incorrect or missing parts, please contact us within 48 hours of delivery at support@bysons.store, including photographs where possible. We'll assess the issue promptly and arrange a replacement, refund or other appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

• Products showing signs of use or damage after delivery.
• Products returned without their original packaging or accessories.
• Personalised or custom-made products.
• Gift cards.

Exchanges

We do not offer direct exchanges.

If you require a different colour or product, please return your eligible item for a refund and place a new order.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@bysons.store.

Customers in the European Union

For orders delivered to countries within the European Union, your statutory consumer rights remain unaffected. Where applicable, you may have the legal right to cancel your purchase within 14 days under local consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

BYSONS
Email: support@bysons.store

We aim to respond to all enquiries within 1–2 business days.