Refund policy
At BYSONS, we work with trusted international fulfilment partners to deliver premium technology products to customers worldwide.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
You'll receive an email confirmation once your order has been dispatched.
Estimated Delivery Times
Estimated delivery times after dispatch are:
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 5–10 business days |
| United States | 5–10 business days |
| Canada | 7–12 business days |
| European Union | 7–12 business days |
Please note these are estimated delivery times only and are not guaranteed.
Delivery times may occasionally be affected by customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking information (where available), allowing you to monitor your delivery.
Customs, Duties & Taxes
Orders shipped internationally may be subject to import duties, customs charges, taxes, or brokerage fees imposed by your country's customs authorities.
Unless otherwise stated, these charges are the responsibility of the customer.
BYSONS has no control over these charges and cannot predict what they may be.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
BYSONS cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact us at support@bysons.store and we'll be happy to assist in investigating the shipment with the carrier.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Email: support@bysons.store