Shipping policy
Effective Date: 27th July 2026
At BYSONS, we're committed to delivering your order as quickly and efficiently as possible. Please read the following information regarding order processing, shipping and delivery.
1. Order Processing
Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information, where available.
2. Delivery Destinations
We currently ship to customers in:
- United Kingdom
- United States
- Canada
- Selected European Union countries
If we're unable to deliver to your location, you'll be notified before your order is processed.
3. Estimated Delivery Times
Estimated delivery times after dispatch are:
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 5–10 business days |
| United States | 5–10 business days |
| Canada | 7–12 business days |
| European Union | 7–12 business days |
Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
We offer Free Standard Shipping on all eligible orders unless otherwise stated during checkout.
Any applicable shipping charges will be clearly displayed before payment is completed.
5. Order Tracking
Once your order has been dispatched, we'll send a shipping confirmation email containing your tracking information (where available).
Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after dispatch.
6. Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
BYSONS has no control over these charges and cannot estimate their amount.
7. Delivery Delays
While we work hard to ensure prompt delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Customs inspections
- Carrier delays
- Severe weather
- Public holidays
- Peak seasonal demand
- Transportation disruptions
BYSONS is not liable for delays caused by third-party carriers or customs authorities.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
BYSONS cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.
If you notice an error in your shipping address, please contact support@bysons.store immediately. We'll do our best to update your order before it has been dispatched.
9. Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact support@bysons.store.
We'll investigate the shipment with the carrier and keep you informed throughout the process.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
BYSONS
Email: support@bysons.store